Transform your business RIGHT NOW with exceptional customer service

Exceptional customer service is not just about being friendly and responsive to the customers; it’s a significant component of any business that can influence the profitability and productivity of the business. This will improve the company’s brand image. 

Along with helping to expand your business, effective customer service shows your customers who you are and that you’re willing and able to help solve their business challenges. 

There are a lot of businesses that are competing for customer loyalty and brand image. The essential aspect of customer service is maintaining and retaining your existing customers. It costs heavily to attract new customers rather than keeping your existing ones. 

Top 4 reasons why exceptional customer service is necessary for your business

Increase Company Revenue

Customer retention is a common way to increase business productivity and revenue. Depending on the industry you are working in, it can cost you around five times more to attract new customers to your company than to retain and maintain the existing ones. Usually, customers who have a bad customer experience or are not satisfied with the customer service spread their bad reviews, which will negatively affect the company’s brand image. No company will want to risk losing the customer because of customer conflict or angry arguments. 

Convert the Prospective Customers into Actual Leads

The customer service department can be the major difference between a prospective conversion into an actual lead or leaving your company’s website before they even reach the checkout.

Treating and managing the customers effectively and creating positive communications will help increase the profit margin because of repeated sales. Usually, one satisfied customer can result in 10 referrals depending on how best you provide customer service. 

Customer Excellence increases your Company Profile

Brand profile increases through a constant supply of exceptional customer service to your clients.  

Word-of-mouth marketing is precious for increasing the company’s profile. When considering why customer service is essential, the image of your brand will increase everything else. 

Decreases Employee Turnover Rate

Your employees will pay vigilant consideration to how your company manages and treats your customers. When customers experience exceptional customer service, friendly and responsive communication, it will make the workforce motivated, energetic and proud to be the part of the team that actually value and consider their job roles and responsibilities. Hence, employees tend to remain in the company if their respect and value are high based on the company’s values. 

At Thrive Technologies, we listen and communicate with our valued customers to give them the help they need and the service they deserve. That’s why we have long-standing, satisfied customers that continue to appreciate our service. Our customers are extremely important to us, so clear and attentive communication is of the utmost importance. We strive to solve our customer’s issues quickly and efficiently.

The team at Thrive Technologies prides themselves on going above and beyond for our clients. If we can help your company to grow and improve with any of our business management software products or through our customer support channels, please don’t hesitate to contact us through: 

E-mail: info@thrivetech.com.au 

Phone: 1300 868 474

We listen.
We Understand.
We Find Solutions.