2026 Hallmarc Definitiv Case Study
Inside the project.
At a glance, here’s an overview of Hallmarc Group, the payroll challenges they faced, the software implemented and how Thrive supported a successful transition to a more connected workforce management platform.
Hallmarc Group
Property Development & Investment
Complex Payroll, Awards & Rostering
Payroll & Workforce Management
Definitiv
Implementation & Ongoing Support
An outdated payroll system was creating unnecessary complexity.
Hallmarc was managing payroll across a diverse workforce, including salaried employees and hospitality staff with different rostering, time capture, EBA and modern award requirements. Its existing payroll environment required significant manual intervention, while fragmented systems created additional administration, duplicated processes and limited visibility.
Simplify payroll without sacrificing workforce flexibility
Hallmarc needed a more connected approach to payroll and workforce management that could reduce manual administration while still supporting the different rostering, time capture, EBA and modern award requirements across its workforce.
Reduce manual payroll processing
Remove unnecessary manual intervention from everyday payroll processes.
Manage complex awards & EBAs
Support different employment conditions without adding payroll complexity.
Connect rostering & time capture
Bring workforce scheduling and employee time information closer to payroll.
Eliminate duplicated processes
Reduce repeated administration created by disconnected systems.
Improve workforce visibility
Create clearer visibility across payroll and workforce management.
Retain workforce flexibility
Simplify payroll while supporting the needs of a diverse workforce.
We needed more than a new payroll system. We needed a simpler, more connected way to manage our people.
Stephen Faulkner
Hallmarc Group
One connected system for payroll and workforce management.
Hallmarc needed a modern, cloud-based platform capable of bringing its workforce processes together while reducing manual administration and payroll complexity.
Modernise payroll
Replace outdated payroll software with a modern cloud-based platform.
Automate calculations
Reduce manual calculations associated with awards and EBA conditions.
Simplify rostering
Connect hospitality rostering and time capture directly with payroll.
Manage a diverse workforce
Support salaried employees alongside staff operating under modern awards and EBA conditions.
Connect workforce processes
Bring onboarding, rostering, time capture and payroll into one environment.
Improve visibility
Give managers greater visibility and control over workforce and payroll information.
From disconnected processes to one cloud-based system.
Thrive recommended Definitiv to consolidate Hallmarc’s critical workforce and payroll processes into one integrated platform.
By connecting onboarding, rostering, time capture, award interpretation and payroll, Hallmarc gained greater visibility across the employee lifecycle while reducing manual workarounds and improving payroll accuracy.
The result was a simpler workforce environment that gave managers greater control and the business greater confidence in its payroll processes.
A well-planned, well-supported implementation.
Hallmarc wasn’t simply looking for the right software. A successful transition also depended on clear planning, communication and accountability throughout implementation.
Thrive worked closely with the Hallmarc team with a structured project approach designed to keep the implementation moving and provide visibility at every stage.
Thorough Project Plan
A detailed implementation plan with agreed milestone dates kept the project aligned with Hallmarc’s desired timeframe.
Weekly Project Meetings
Regular meetings helped identify and remove roadblocks quickly.
Fortnightly Leadership Check-ins
Leadership meetings provided visibility, oversight and support for key decisions.
Accountability & Ownership
Clear governance kept responsibilities defined and milestones on track.
Definitiv
One workforce. One source of truth.
Employee information now flows across the workforce lifecycle rather than being managed through disconnected processes.
One platform across the employee lifecycle.
Definitiv brings Hallmarc’s core workforce processes together, creating a simpler flow of information from onboarding through to payroll.
Onboarding
Employee information is captured once and used throughout the employee lifecycle.
Rostering & Time Capture
Hospitality rostering and employee time capture are managed within the same system, reducing manual handling and errors.
Award Interpretation
Definitiv interprets modern awards and EBA conditions, reducing manual calculations and compliance risk.
Payroll
Payroll is managed through one simplified platform, including Single Touch Payroll Phase 2.
Trust built through experience.
This wasn’t Hallmarc’s first engagement with Thrive, which gave the team confidence that the recommendation would be based on an existing understanding of its business.
We already had a relationship with Thrive through previous engagements. We could trust them to recommend something that would meet our needs based on history.
Stephen Faulkner
Hallmarc Group
Manual calculations are now a thing of the past.
Definitiv transformed the way Hallmarc manages payroll and its workforce. Payroll became easier, faster and more accurate, while managers gained greater control and visibility. The implementation also improved productivity and broader organisational capability.
Easier & Faster Payroll
Payroll processing is simpler and quicker.
Greater Payroll Automation
Automated award interpretation reduces manual intervention and improves consistency.
Managers Have More Control
Managers have greater control over their staff and workforce processes.
Greater Visibility
Managers have reduced their reliance on the payroll team.
Improved Capability
Productivity and organisational capability have improved.
Scalable Cloud Platform
Hallmarc now has a modern platform capable of supporting the business into the future.
From manual and disconnected to connected and automated.
The shift to Definitiv changed how Hallmarc manages payroll and workforce processes across the business.
The result is a simpler, more connected workforce environment with less manual intervention, greater visibility and a modern platform capable of supporting Hallmarc into the future.
Want to see the complete Hallmarc story?
Download the full Hallmarc Group case study to see how Definitiv helped simplify complex payroll, automate award interpretation and connect workforce management in one cloud-based platform.
Is payroll more complicated than it needs to be?
If manual calculations, disconnected rostering, complex awards or
outdated systems are creating unnecessary work, Thrive can help you
explore a better way.
We’ll help you understand your current processes, identify the gaps
and determine whether Definitiv is the right fit for your business.
ashford architects case study AMDC partnered with Thrive to implement a new payroll system explicitly designed for the Australian construction industry. Read how we were able to: Reduce manual input, Speed up the payroll process, Automate parts of payroll. Give back time to the finance team. Thrive Technologies are the industry software experts in construction technology. Our case studies demonstrate how we continually develop industry-leading solutions.Thrive Technologies are the Construction Industry Software Experts in Australia. Expert advice on homebuilder software, commercial builder software, civil construction software, multi-residential builder software, trades software, not-for-profit organisations software, property developers software, manufacturing software, distribution software, commercial landscapers software, commercial subcontractors software, professional and financial services software and all project-based business software.
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